24-hour emergency electrician
Emergency call outs across Mid Somerset, with response inside 2 hours. Total power loss, tripping, burning smells, board faults — we make it safe.
NAPIT
CHAS
City & Guilds
TrustMark
Part P
BS 7671
When it can’t wait
If your power’s out or something’s not right, call us. We’ll talk you through making it safe, then get to you fast to find and fix the fault.
What we cover
Total or partial power loss traced and restored.
Nuisance tripping and RCD faults found fast.
Live testing to pinpoint the real problem.
Isolated and made safe, then fixed or planned.
How a call out works
FAQ
We aim to respond to emergency call outs within 2 hours across our Mid Somerset coverage area.
Total or partial power loss, repeated tripping, burning smells, scorched sockets or boards, and any situation that feels unsafe. If in doubt, call.
We’ll be upfront about the call-out charge when you ring, and give you a clear price for any repair before we carry it out.
We aim to be on site within 2 hours for critical faults in Mid Somerset. Contract clients get a 1-hour priority target. During rush hours or severe weather, times can be longer — we'll always give you an honest ETA on the call.
Yes. Dan Stevens answers the phone out of hours. You speak to a qualified electrician, not a call centre.
Callout fees start from £120 in-hours (Mon-Fri 8am-6pm), from £180 evenings and Saturdays, from £240 overnight and Sundays. Bank holidays at overnight rate. Labour from £65/hr in-hours and from £95/hr out-of-hours. Every job is priced after the call — total depends on time on site, parts and travel. Contract clients pay lower rates — ask us about priority contracts.
Yes. We work with landlords and letting agents across Mid Somerset for 24-hour tenant callouts. We send a report with photos, a full fault description and an itemised invoice — typically the same day.
All of Mid Somerset: Wells, Shepton Mallet, Bath, Frome, Radstock, Midsomer Norton, Castle Cary, Bruton, Street, Wedmore, Glastonbury and surrounding villages. Outside that area we may still attend — call us and we'll be straight with you about timing.
More from DS
The promise
No recorded messages, no third-party dispatchers, no "we'll try to get someone out tomorrow." You talk to a qualified electrician on the first ring.
Priority target response for landlords, agencies and commercial clients on our maintenance contract. First in the queue every time.
Priority tierTypical on-site time for critical faults across Mid Somerset — total power loss, burning smells, sparking, tripped mains.
Standard calloutNights, weekends, bank holidays. Dan Stevens picks up the phone. No answerphone, no call centre, no handoff.
Every single dayWhere we attend, any hour: Mid Somerset and immediate surrounds. Outside this patch, call and we'll be honest about whether we can reach you in time.
Who we cover
Out-of-hours electrical faults hit the people least equipped to handle them. Here's who we look after.
Tenant calls at 11pm, no lights, consumer unit tripped. We attend, diagnose, photograph, fix — then send you an itemised report and invoice the same day. Full audit trail.
We're on the approved contractor list for several Mid Somerset agencies. Single point of contact, transparent pricing, 24-hour response and property-specific notes retained for next time.
Offices, hotels, restaurants, care homes. Power failure at 6am service — we restore supply, make safe, file a written report that stands up to insurer and HSE scrutiny.
Straightforward, honest response. We won't oversell, won't gouge out-of-hours, won't tell you the whole board needs ripping out if a £12 MCB will do the job.
Transparent pricing
Upfront, no surprises. The rate you're quoted on the phone is the rate you pay. Contract clients receive lower callout fees and discounted hourly rates.
Contract clients pay lower callout fees, discounted hourly rates and have a dedicated priority queue — see below. All prices exclude VAT. No hidden fees, no per-mile charge within Mid Somerset, no "emergency premium" on top.
What happens when you call
Here's exactly what happens from the moment you dial the number.
Dan Stevens picks up. We ask what's happening, run you through immediate safety steps, and give you a realistic ETA.
Van loaded with Megger multifunction tester, thermal imaging camera, spare MCBs, RCDs, stock of common consumer unit parts. We set off immediately.
Fault located using insulation testing, earth loop impedance and visual inspection. Dangerous circuits isolated. You get a clear explanation of what's wrong.
Repair completed same visit where possible, or temporary make-safe with a follow-up booked. Minor Works Certificate issued — we email a PDF copy with photos and invoice.
Before you call
If you're not sure, call. We won't charge you to tell you it can wait.
Priority contract
For landlords with multiple properties, commercial sites and letting agents. Lower callout fees, priority 1-hour response target, direct WhatsApp to one of the directors, annual EICR compliance and property-specific fault history. Monthly retainer from £95.
Areas we cover
What customers say
“I had a brilliant experience using Dan for a full revamp of the electrics ready for the new kitchen. It was a large project and he explained things clearly and gave me options.”
“Dan and his team did a fantastic job upgrading everything in my flat. Professional, tidy, and excellent quality work throughout.”
“Dan arrived on time, completed the job in a professional and speedy way. There was no mess to clean up. I would highly recommend.”
Get a quote
Call for the fastest response, or send the form and we’ll ring straight back.
DS Electrical Installations (SW) Ltd will call you back to talk through the job.
