PRIVACY POLICY

1. Who We Are

DS Electrical Installation SW Ltd is an electrical contractor registered in England and Wales, operating across the South West of England. We are a "data controller" for the purposes of the UK General Data Protection Regulation (UK GDPR).

• Email: [email protected]
• Phone: 07889 334849
• Area: South West England

2. What Data We Collect

We may collect the following types of personal data:

• Your name
• Contact details (phone number, email address)
• Property or site address
• Details of services you're enquiring about
• Communication history (emails, messages)

3. How We Collect It

• Contact forms on this website
• Phone calls and emails directly to us
• WhatsApp messages
• In person at your property or site

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out electrical work at your property
• Send invoices and manage payments
• Comply with legal obligations (e.g. NAPIT certification records)
• Contact you about your job or future maintenance needs

We do not use your data for unsolicited marketing, and we do not sell your data to third parties.

5. Legal Basis for Processing

• Contract performance — to carry out work you've asked us to do
• Legitimate interests — to respond to enquiries and run our business
• Legal obligation — to maintain certification and safety records
• Consent — where you've explicitly agreed (e.g. signing up to receive updates)

6. How Long We Keep Your Data

• Enquiries: Up to 12 months if no work is carried out
• Client records and invoices: 7 years (UK tax/legal requirement)
• Electrical certificates: Minimum 6 years or as long as legally required

7. Who We Share Data With

We do not sell or share your data with marketing companies. We may share data with:

• NAPIT — for certification registration (required by regulation)
• Our accountant — for financial record-keeping
• Netlify — our website host, which processes contact form submissions

All third parties are required to process your data securely and only for legitimate purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data (where legally possible)
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

Our website may use essential cookies required for the site to function. We do not use advertising or tracking cookies without your consent. By using our site, you agree to the use of essential cookies only.

10. Data Security

We take reasonable steps to protect your data from unauthorised access or disclosure. Our website uses HTTPS encryption. Data stored in our internal systems is password-protected and access-controlled.

11. Complaints

If you're not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

12. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be on this page with the date of last update shown at the top.